Delete account & data
You can delete your Weight Loss Journey account in the app or request deletion here without reinstalling it.
Delete in the app
Open Weight Loss Journey → Settings → Privacy, terms & support → Delete my account & cloud data. Sign in again first if your sign-in is more than 10 minutes old. Type DELETE and confirm.
This removes your sign-in account, cloud journal, health backups, meal photos, personal AI requests/results, walking summaries/suggestions and account settings. That account’s local records on the device performing deletion are also removed.
Request deletion without the app
Email support@weightlossjourney.co.in from the email address registered with your account, with subject “Weight Loss Journey account deletion”. State that you want your account and associated personal data deleted. A parent or guardian may contact us for a teen account.
We may reply to verify ownership. Never send your password, verification code or a health document. We aim to complete verified manual requests within 30 days and will confirm completion by email.
What can remain
Local offline copies on other devices remain until cleared or uninstalled there. Source records in Health Connect or Apple Health remain under your control. Disabling backup or uninstalling alone does not delete cloud data.
A minimal security marker expires after 48 hours and is removed by automated processing, normally within an additional day, to block stale sign-in tokens. Provider security logs, legally required records and anonymous aggregate counts may remain as explained in the Privacy Policy. Our policy identifies the limited information and reasons for retaining it.